Privacy Policy for dipetrevia.com

Your privacy matters to us. This policy outlines how we manage your data.

Introduction to Our Privacy Policy

This Privacy Policy explains how dipetrevia.com collects, uses, and protects your personal information when you interact with our services.

We are committed to handling your data in accordance with Australian privacy regulations and maintaining your trust at every step.

Information We Collect

We collect information you provide directly, as well as data gathered automatically through site usage and cookies.

Information Provided Directly

  • • Contact details such as your name and email address
  • • Details you provide when requesting consultations
  • • Feedback submitted through forms or surveys
  • • Information shared in communication with our team
  • • Any supporting documents you choose to upload

Information Collected Automatically

  • • Device details (browser, operating system, type)
  • • IP address and approximate location
  • • Site usage data and interaction history
  • • Cookies and similar technology identifiers
  • • Time and date of your site visits

How We Use Your Information

Your information is used to provide our services, improve user experience, and maintain security and compliance.

  • • Respond to your enquiries and requests
  • • Deliver personalised recommendations
  • • Improve our website and services
  • • Maintain site security and prevent misuse
  • • Meet legal and regulatory obligations
  • • Send relevant updates or communications
  • • Conduct data analysis for service improvement

Our Commitment: We treat your personal information with care and never sell your data to third parties. Your privacy is always respected.

When We Share Your Data

We may share information with service providers or authorities as required by law, but only when necessary and with safeguards in place.

Trusted Service Providers

Service partners help us deliver our website and communications. All providers follow strict privacy standards.

Legal and Regulatory Obligations

We may share data to comply with Australian law or respond to valid legal requests.

Anonymous Analytics and Statistics

Aggregated, de-identified information may be used for analysis and reporting.

Your Rights and Choices

You have rights to access, correct, or request deletion of your data. Contact us to exercise these options or ask questions.

  • • Request a copy of your personal information held by us.
  • • Ask for corrections if your data is inaccurate.
  • • Request deletion of your personal information.
  • • Request data in a portable format where applicable.
  • • Object to certain uses of your data at any time.
  • • Request limits on how your data is processed.

To exercise your rights or for privacy questions, please contact us using the details below.

How We Protect Your Data

We implement technical and organisational measures to safeguard your information against unauthorised access or loss.

Technical Safeguards

  • • Encrypted data transmission
  • • Secure server infrastructure
  • • Regular software updates and monitoring
  • • Access controls for sensitive data

Organisational Safeguards

  • • Staff training on privacy practices
  • • Clear internal data handling policies
  • • Limited access to personal information
  • • Routine policy reviews and improvements

How Long We Keep Your Data

We retain personal data only as long as needed for the purposes outlined here, or as required by law.

  • • Kept while your account is active.
  • • Retained to enhance our services.
  • • Stored for record-keeping and compliance.
  • • Kept according to Australian requirements.
  • • Retained for relevant communications only.

You can request deletion or review of your data at any time.

International Data Transfers

If your data is processed outside Australia, we ensure appropriate protections are in place.

  • • Data shared only with trusted partners
  • • Agreements require privacy safeguards
  • • Transfer occurs only when necessary
  • • Your rights remain protected

Cookies and Tracking

Cookies help us understand your usage and personalise your experience. For details, review our Cookie Policy.

Types of Cookies Used

  • • Necessary for site security and core features.
  • • Used to monitor and improve site speed.
  • • Help tailor content to your preferences.
  • • Support extra features and settings.

You can change cookie preferences in your browser settings at any time.

Policy Changes and Updates

We may update this Privacy Policy. Any changes will be posted here and take effect upon publication.

  • • Updates communicated on our website
  • • Significant changes highlighted for users
  • • We recommend reviewing regularly
  • • Your continued use signals acceptance

Check this policy for the latest version before making decisions.

Contact Us About Privacy

For privacy concerns or questions, use the details below to reach our team.

dipetrevia

95 Pitt Street, Australia Square Plaza Building, Sydney, NSW 2000 Australia

Phone: +61306870997

Email: content@dipetrevia.com

Policy last updated September 18, 2025.

Effective from September 18, 2025.